As there are many reasons for shipments "on hold" which I understand can often take up to a week, I left it for a week before I started calling mytheresa. The shipment was due to be delivered to my home on April 9 but was put on hold on April 12. I got shipping confirmation and tracking information which I began to follow.
I ordered 2 items in early April to be delivered to Washington DC. The packing is excellent but the lack of goodwill and sales tactics has left me wanting to shop elsewhere instead.ĭisgraceful customer service with no resolution in sight They don't chop and change their free shipping and discounts a few days later, which inevitably annoys customers. Revolve have a no fuss policy of refunding the difference, and match pricing, even when items are further reduced on their site or others. Frankly it makes no sense for a customer to do that - Firstly, for the cost to them of re-shipping it, let alone, environmentally how that impacts the environment of shipping it back and forth abroad, then re-shipping it again for no reason, just for the sake of the difference of £35. I would have to return the items for a refund and reorder them.
When asked if they would refund the difference of the 20% which is £35, they said no. I paid £10 for shipping, and literally not long after when my order arrived, they offered another sales tactic of: "Free shipping and a further 20% discount." Their sales offers misleads customers into thinking it is the final price and that the free shipping offer has ended, THEN within a day or two they offer another new promotion! Now that wouldn't annoy customers would it?! I recently bought some items including a pair of jeans in the sale, which even after sales was still a lot of money.
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